Managing Your Subscription

Once you have a paid Betterlytics subscription, you can manage all aspects of your billing through Stripe Customer Portal. This guide covers everything you need to know about subscription management.

Accessing Your Billing Portal

1. Log into your Betterlytics account
2. Go to your user settings by clicking your User avatar in the top right corner and selecting “Settings”
3. Click “Billing” to access your subscription management tab
4. Click “Open Billing Portal” to access your subscription management

Alternatively, you can access your billing portal by navigating to https://betterlytics.io/billing  and clicking “Open Billing Portal” in your current plan card.

Understanding Your Current Plan

You can view your current plan and usage in your user settings in the “Usage” tab.

The usage tab shows the following information:

• Current plan tier (Growth or Professional)
• Monthly price and billing currency
• Event usage for the current period
• Days until next billing cycle
• Subscription status (Active, Canceled, etc.)

Changing Your Plan

Upgrading Your Plan

View our Upgrading to Paid Plan guide for information on how to upgrade your plan.

Downgrading Your Plan

View our Changing Your Plan guide for information on how to change your plan.

Cancelling Your Subscription

View our Cancelling Your Subscription guide for information on how to cancel your subscription.

Viewing Invoices and Billing History

Accessing Your Invoices

Through the Stripe Customer Portal, you can:

1. View all past invoices with detailed breakdowns
2. Download PDF copies for accounting purposes
3. See payment history and transaction details
4. Track proration adjustments from plan changes

Each invoice includes the following information:

• Billing period covered
• Plan name and plan event limits
• Prorations from mid-cycle plan changes
• Tax information (where applicable)
• Payment method used

Updating Payment Methods

Adding New Payment Methods

1. Access Stripe Customer Portal
2. Go to “Payment Methods” section
3. Click “Add Payment Method”
4. Enter your new card or bank details
5. Set as default if desired

Changing Your Default Payment Method

1. View your existing payment methods
2. Click “Set as Default” next to your preferred method
3. Future bills will use the new default method
4. Old payment method remains as backup unless removed

Failed Payment Recovery

If a payment fails:

• You’ll receive email notifications from Stripe
• Multiple retry attempts are made automatically
• Update your payment method quickly to avoid service interruption
• Contact support if you need assistance resolving payment issues

Subscription Status Management

Active Subscriptions

As long as your subscription is active, you’ll have full access to your plan features. If you cancel your subscription, you’ll lose access to your plan features at the end of your current billing period and you’ll automatically be downgraded to the free Growth plan.

If you exceed your event limits, you’ll be notified and you’ll be able to upgrade your plan to avoid any restrictions. We provide grace periods and won’t immediately cut off service. If you repeatedly exceed your event limits, you’ll risk your excessive tracked data being deleted and your account will be at risk of suspension.

Troubleshooting Common Issues

Can’t Access Billing Portal

If you can’t open the Stripe Customer Portal:

1. Ensure you’re logged into Betterlytics
2. Check that you have a paid subscription
3. Try clearing browser cache and logging in again
4. Contact support if the issue persists

Billing Discrepancies

If you notice billing issues:

1. Review your invoice in Stripe Customer Portal
2. Check for plan changes that might cause prorations
3. Verify your usage against your plan limits
4. Contact support with specific details for investigation

Payment Method Issues

For payment problems:

1. Verify card details and expiration dates
2. Check with your bank about declined transactions
3. Try an alternative payment method
4. Ensure sufficient funds for the subscription amount
5. Contact support if the issue persists and we’ll do our best to help you resolve it.

Getting Help

• Email Support - Detailed billing assistance
• Discord Community  - Quick questions and community help

Security and Privacy

Stripe handles all payment data securely and we never store credit card information. Read more about Stripe’s data protection and privacy policies here .

Need help managing your subscription? Open your billing portal or contact our support team for personalized assistance.